How do I return or exchange coffee capsules?

While we hope that you will be happy with our curation of coffee varietals, should you change your mind, Morning is happy to exchange or refund purchases made directly from Morning via our website, or App, provided they are returned in an unopened & original packaging, undamaged, unused & saleable condition, within 3 days and accompanied by a proof of purchase.

In the interests of hygiene and consumer safety, we are unable to accept returns of coffee capsules, where the packaging has been opened or damaged after delivery.

Should you receive damaged capsules, please notify us as soon as possible, no later than 3 days from delivery, and a refund or exchange will be arranged, as above. Your legal rights regarding defective products (those faulty or mis-described) are not affected by your rights of return and refund or our General Conditions of Sales.

To arrange for the return, please contact our Support Team via email who will provide you with a return authorization number and shipping instructions. 

We suggest that you return using an insured delivery (available at the Post Office) as we cannot be responsible for returned goods damaged in transit.

Once we receive your returned coffee, Morning will verify the return for packaging & invoice, reimburse you within a maximum of 14 days of receipt (your bank may take additional time to post the refund if sent to original form of payment). The refund can only be made back to the original card used to pay for the order or to your Morning account, to be used against future order. 

Please include a copy of the proof of purchase, your name, address in the returned parcel, and please indicate if you would like a return or an exchange.

Goods returned to us arriving damaged, or lost, will not be credited or exchanged. The delivery charge on the original order is not refunded. 

Any free shipping benefits achieved at the time of shipping will be netted based on the residual value at return.

Please note that if the purchase of the unwanted capsules has resulted in a free gift being included in your order, the free gift will also need to be returned, in an unused and saleable condition.

Morning, at our sole discretion, reserves the right to refuse returns of any merchandise that does not meet the above return conditions. Morning also reserves the right to assess and charge a restocking fee of 10% contingent to the return.