My machine is displaying a "Flow Restricted" error.

If you’re getting a “Flow Restricted” error or your capsules are not puncturing, this means that there may be air pockets in your Morning Machine’s chamber. Here are some signs you may be experiencing a “Flow Restricted” error:

• Machine displays “Flow Restricted” message during the brew;
• Machine is ‘stuck’ in the pre-infusion mode during the brew;
• After releasing the capsule, the back of the capsule is punctured but the capsule’s seal is not;

Some ways of addressing the issue:

1. Ensure your firmware is updated

See how to Update your Firmware.

2. Prime/ purge your Machine

See Priming (Purging) Your Machine.

3. If purging your Morning Machine doesn't resolve the issue, run Pump Calibration:

1. Ensure that your water tank is full and there is no capsule in the chamber.
2. Place a 4-6oz cup on the drip tray.
3. Enter machine settings by pressing and holding the back and confirm buttons.
4. Enter settings > Calibration > Pump Pressure
5. The calibration will run for a few minutes. Once it’s complete, it will show a reading for K1 and P1.
6. Take a photo of the results and send it over to our Customer Care team at [e-mail].
7. After running Pump Calibration, purge your Morning Machine, and brew a shot!

4. If the issue still persists, your Morning Machine may be experiencing air lock, run the following troubleshoot:

1. Turn Dial to [Manual Brew] and Select. Make sure there is no coffee pod in the chamber
2. Select "Coffee Pod" and use the following settings: 60ºC, 50g, P7
3. Ensure there a cup is placed below and press the confirm button to begin the brew
4. The dial will show P7 with Swirl Icon
5. Let the machine run until water flows through and the brew ends with "Enjoy"
6. The issue should be resolved! You can brew a pod.

Note: It may take some time for the water to flow out, but don't worry! If the water doesn't flow after a minute, please let us know. 

If all the above fails, please take note if the incident is specific to certain capsules/recipes or a permutation of a certain capsule and recipe and email that information to us at [e-mail].