How do I return or exchange an accessory or merchandise?

While we hope that you will be happy with our accessories & merchandise, should you change your mind, Morning is happy to exchange or refund purchases made directly from Morning, provided they are returned in unopened & original packaging, undamaged, unused & saleable condition, within 7 days and accompanied by a proof of purchase.

In the interests of hygiene and consumer safety, we are unable to accept returns of coffee capsules, where the packaging has been opened or damaged after delivery.

• Purchases made online 

To arrange for the return of a recently purchased Morning accessory or merchandise, please contact our Support Team via email who will provide you with a return authorization number and shipping instructions. 

We suggest that you return using an insured delivery (available at the Post Office) as we cannot be responsible for returned goods damaged in transit.

Once we receive your return parcel, Morning will verify the return for packing, serial number & invoice, reimburse you within a maximum of 14 days of receipt (your bank may take additional time to post the refund if sent to the original form of payment). The refund can only be made back to the original card used to pay for the order or to your Morning account, in the form of credits. 

Please include a copy of the proof of purchase, your name, address in the returned parcel, and please indicate if you would like a return or an exchange.

Goods returned to us arriving damaged, or lost, will not be credited or exchanged. The delivery charge on the original order is not refunded.

Morning, at our sole discretion, reserves the right to refuse returns of any merchandise that does not meet the above return conditions. Morning reserves the right to assess and charge a restocking fee of 10% contingent on the return.

• Accessories & merchandise purchased at a Morning stockist

Accessories & merchandise purchased through one of our retail partners must be returned to the original store of purchase, in line with that store’s own returns policy. Morning is unable to give refunds for machines purchased from anywhere other than Morning directly.

• I am experiencing a technical issue and am not sure if I should return the accessory or merchandise

If you are experiencing a technical issue, or need assistance with your accessory or merchandise, please submit a request to our Support Team with details of the issue.