Accessory or Merchandise Return/Refund

Returns & Exchanges – Accessories & Merchandise Purchased from MORNING

You may return or exchange items purchased directly from MORNING if:

• The return is made within 7 days of receiving the item.
• The product is unopened, unused, undamaged, and in its original packaging.
• You provide valid proof of purchase.

Important note: For hygiene and safety reasons, we cannot accept returns of coffee capsules if the packaging has been opened or damaged after delivery.

Experiencing a Technical Issue?

If you're unsure whether your accessory or merchandise qualifies for return due to a technical issue, please submit a support request with details to [e-mail]. Our team will be happy to assist.

How to Return Your Item

1. Contact our Customer Care

   Email us to request a return. We’ll provide a return authorization number and shipping instructions.

2. Prepare your return

   • Pack the item securely in its original packaging.
   • Include a copy of your proof of purchase, your name, return address, and clearly state whether you are requesting a refund or an exchange.

3. Use a trackable or insured delivery service

   We recommend choosing an insured option, as MORNING cannot be held responsible for goods lost or damaged in transit.

4. Refund processing

   Once we receive your return, we’ll verify the item’s condition and issue a refund within 14 days.

   • Refunds can only be made to the original payment method or issued as MORNING account credits.
   • Delivery charges from the original order are non-refundable.

MORNING reserves the right to refuse returns that do not meet the above conditions, and may apply a 10% restocking fee at our sole discretion.

Items Purchased from a MORNING Stockist

If you purchased your accessory or merchandise from a retail partner or stockist, please return it directly to the original store, following their return policy. Morning is unable to process refunds or exchanges for items purchased outside of our official store.