Machine Return/Refund

Yes, returns or exchanges for the machine(s) can be processed under certain conditions and within the specified return window.

Return & Refund Policy:

For Customers in Singapore

You may request a return or exchange within 60 days from the date of receiving your order, provided that:

1. The product was not in working condition before the purchase date, or
2. There is a discrepancy between the order and the item received

Additionally, the following conditions must be met:

• The item is still in its original packaging
• The return is accompanied by the original invoice issued within Singapore

For Customers in the United Kingdom, Australia, and Europe

You may contact our Customer Care team within 14 days of delivery to request a return or refund.

Should you require more assistance, please reach out to our Customer Care team by submitting a ticket request to [e-mail] or learn more about our Return Policy here.